Complaints are feedback, civil servants told
LAWAS: Government departments and agencies should not be afraid to receive complaints from the public.Rather, they should keep a database of all the complaints and make it a priority to improve their services for the benefit of the people.
Complaints are feedbacks from the people which show their active participation in the state’s development and they should not be taken lightly.
Lawas Member of Parliament Dato Henry Sum Agong said this while meeting heads of government departments and community leaders during lunch at a restaurant here yesterday.
“Nowadays, the people are more keen to know every change made by the government, hence we as agent of the government are supposed to react positively to all the changes that benefit the people,” he said.
Regarding the Lawas District Council, Henry was glad to note that the acting Secretary, Kamis Ranik, is running it as a peoplefriendly body.
“We need to prioritise what is right at the right time and place.
This district is the main destination for neighbouring visitors entering the state through the northern door,” he said.
“Hence, cleanliness should be the norm and culture practised by all of us here and we must also respond positively to the healthcare and hygiene of this town,” he added.
Among those present at the meeting were District Officer Mohd Supiah, Road Transport Officer Julaihee Dison, Information Officer Syarulizan Madian and District Education Officer Matzinan Wahit.
Henry also urged all the government departments and agencies to reactivate the hotline and prepare a database for any complaints received.
“As civil servants, we need to give good service to the people and uphold the spirit of 1Malaysia - ‘People First, Performance Now’,” he said.
25 November 2011 11:29 |Written by Adeng Idrus
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